I transformed American Express's customer care platform by bridging legacy systems with modern technology.
American Express serves over 100 million cardmembers globally as a premier Fortune 100 financial services company. As Technical Lead in the AskAmex organization, I directed the modernization of their customer care infrastructure while maintaining 99.9% platform reliability. By creating innovative bridge systems between legacy and modern technologies, we enabled rapid feature development without compromising stability.
Roles
Software Engineer II, AskAmex
